Terms of service
These Terms of Service apply to every visit to and purchase from the Emma Queenstown online store. Please read them before placing an order.
1. Overview
The Emma Queenstown store is operated by DONT SLEEP LLC, a company registered in Wyoming, United States (company number 2026-001979081). In these terms, “we”, “us” and “our” mean DONT SLEEP LLC. By using our website or placing an order, you agree to these terms.
2. Using our website and your account
You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. If you create an account, you are responsible for keeping your login details safe and for activity on your account.
3. Products
We make every effort to show our products accurately. Colours can look slightly different depending on your screen, and we cannot guarantee that your display shows them exactly.
4. Orders
Placing an order is an offer to buy. We may refuse or cancel an order, for example when a product is unavailable or a price was shown incorrectly; if we do, we refund any payment in full. Products are sold for personal use. Returns are handled under our Returns & Refund Policy.
5. Prices and payment
All prices are shown and charged in US dollars (USD). Any taxes are calculated and shown at checkout before you confirm your order. Accepted payment methods are listed in our Payment Policy.
6. Shipping and delivery
Delivery times are estimates, not guarantees. Details are set out in our Shipping Policy.
7. Intellectual property
The content of this website, including text, images, graphics and logos, belongs to us or our licensors and may not be copied or used without our written permission.
8. Third-party tools
We may give you access to third-party tools that we do not monitor or control. They are provided “as is”, and your use of them is at your own discretion.
9. Links to other websites
Links to third-party websites are provided for convenience. We are not responsible for their content, products or practices.
10. Comments and feedback
If you send us comments, reviews or suggestions, you agree that we may use them without obligation to you. You must not submit content that is unlawful, offensive or that infringes the rights of others.
11. Personal information
How we handle personal information is explained in our Privacy Policy.
12. Errors and omissions
Our website may occasionally contain errors in descriptions, prices or availability. We may correct them and update information at any time, including after an order has been placed; if this affects your order, we will contact you first.
13. Prohibited uses
You may not use our website for any unlawful purpose, to infringe the rights of others, to upload malicious code, to collect other users' data, or to interfere with the security or operation of the website.
14. Disclaimer and limitation of liability
To the extent permitted by law, the website is provided “as is” and we are not liable for indirect or consequential loss arising from its use. Nothing in these terms excludes, restricts or modifies your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986, which cannot be excluded for purchases made as a consumer.
15. Indemnity
You agree to indemnify us against claims arising from your breach of these terms or your misuse of the website.
16. Severability
If any part of these terms is found to be unenforceable, the remaining parts remain in full effect.
17. Termination
We may suspend or end your access to the website if you breach these terms. Terms that by their nature should continue after termination will continue to apply.
18. Entire agreement
These terms, together with the policies referred to in them, form the entire agreement between you and us about your use of the website.
19. Governing law and jurisdiction
These terms are governed by the laws of the State of Wyoming, United States, and the courts of Wyoming have jurisdiction. This does not take away the protection you have as a consumer under the mandatory laws of New Zealand.
20. Changes to these terms
We may update these terms from time to time. The current version is always published on this page, and the version in force when you place an order applies to that order.
21. Contact us
Emma Queenstown
DONT SLEEP LLC — Company No. 2026-001979081
Company address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Returns address: sent to you by email once your return is approved
Email: support@emmaqueenstown.com
Customer service hours: Monday to Friday 9:00–17:00, Saturday and Sunday 10:00–17:00 (New Zealand time)
We aim to reply within 24 hours.
Last updated: 9 October 2026