Shipping policy
This page explains where Emma Queenstown delivers, how long orders take and what delivery costs.
Where we deliver
We deliver to addresses in New Zealand only.
Preparing your order
Orders are prepared and dispatched within 1–2 business days, Monday to Friday, excluding New Zealand public holidays. During busy periods, such as the weeks before Christmas, preparation can take a few days longer.
Order cut-off time
Orders placed before 18:00 New Zealand time (NZST/NZDT) start processing the same business day. Orders placed after 18:00 New Zealand time are processed on the next business day.
Delivery times at a glance
- Processing: 1–2 business days
- Transit: 8–12 business days after dispatch
- Estimated total: 9–14 business days from your order
- Order cut-off: 18:00 New Zealand time
These times are estimates. Actual delivery can also depend on the carrier and on weather conditions.
Shipping costs
Standard delivery is free on every order, with no minimum spend. There are no other delivery charges, and every cost is shown on the product page and in your cart before you pay.
Carriers
Parcels travel with our international logistics partners and are delivered within New Zealand by NZ Post.
Tracking your parcel
When your order is dispatched we email you a tracking number. Tracking information can take up to 48 hours to update after dispatch.
Addresses we cannot deliver to
We cannot deliver to PO Boxes or to military or diplomatic addresses. Please enter a complete and accurate delivery address at checkout.
If a delivery fails
If a parcel cannot be delivered because the address is incorrect or incomplete, it is returned to us. We will email you to confirm the right address, and the cost of sending the parcel again may be charged to you.
Lost or damaged parcels
If your parcel has not arrived after the estimated delivery time, or arrives damaged, email us. We will investigate with the carrier and then send the item again or refund you. You can read the details in our Returns & Refund Policy.
Changes to this policy
We may update this Shipping Policy from time to time. The current version is always published on this page.
Contact us
Emma Queenstown
DONT SLEEP LLC — Company No. 2026-001979081
Company address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Returns address: sent to you by email once your return is approved
Email: support@emmaqueenstown.com
Customer service hours: Monday to Friday 9:00–17:00, Saturday and Sunday 10:00–17:00 (New Zealand time)
We aim to reply within 24 hours.
Last updated: 9 October 2026