This page explains how you can pay at Emma Queenstown and how your payment is protected.

Payment methods we accept

At checkout you can pay with:

• Visa
• Mastercard
• American Express
• Maestro
• UnionPay
• Apple Pay
• Google Pay
• Shop Pay

The checkout always shows exactly the payment methods we accept at that moment. If we add or remove a method, we update this page.

Currency and taxes

All prices are shown in US dollars (USD), and you are charged in USD. Any taxes are calculated and shown at checkout before you confirm your order. Your bank may apply its own currency conversion fee.

When you pay

Payment is taken when you place your order, before it is dispatched. We only dispatch orders that have been paid in full. We do not offer cash on delivery.

Keeping your payment secure

All payments are made over an encrypted connection (SSL/TLS) and processed by PCI DSS certified payment providers. We never see or store your full card number; at most, the last four digits appear in your order details. You can check that the connection is secure by looking for the padlock and the https prefix in your browser's address bar.

Payment data and privacy

Your payment details are handled by our payment providers under their own privacy policies. You can read how we handle personal information in our Privacy Policy.

Refunds

Refunds always go back to the original payment method, within the time frames in our Returns & Refund Policy: we issue the refund within 7 days of receiving and checking your return.

Chargebacks and fraud prevention

If you have a problem with a payment, please contact us before raising a chargeback with your bank; most issues can be solved quickly by email. To protect our customers, we may ask for extra verification on orders that look unusual, or cancel them, in which case any amount paid is refunded in full.

Contact us

Emma Queenstown
DONT SLEEP LLC — Company No. 2026-001979081
Company address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Returns address: sent to you by email once your return is approved
Email: support@emmaqueenstown.com
Customer service hours: Monday to Friday 9:00–17:00, Saturday and Sunday 10:00–17:00 (New Zealand time)
We aim to reply within 24 hours.

Last updated: 9 October 2026